Flight Credits Class Action against Qantas

The Notice was sent to you by order of the Federal Court because Qantas’ records identify that you are a nominated point of contact for flight booking/s that are the subject of the Class Action and you may be a group member in the Flight Credits Class Action against Qantas.

Qantas has agreed to pay, without admission of wrongdoing, $105 million to settle this class action.

If you are an eligible group member and you want to receive a settlement payment under the Proposed Settlement, you must register before 4pm (AEST) on 2 October 2026 using the link and unique ID found in the Notice sent to you.

You can find details about your relevant flight booking/s by logging in using your unique ID provided in the Notice you received for registration.

Your unique ID is unique to you, and you should only share it with trusted persons, for example if you want someone else to register in your place.

Because of the number of potential group members in this class action, the Notice is being sent out across a two-week period, starting from 29 June 2026. If you have not received a copy of the notice by 13 July 2026, but believe you should have, you may then visit verify.echolaw.com.au to submit your claim for review by Echo Law.

You can view a copy of the Notice, including to confirm its legitimacy on:

1. The Federal Court of Australia’s website, at https://www.fedcourt.gov.au/law-and-practice/class-actions/class-actions

2. Qantas’ website, at https://www.qantas.com/en-au/book/flights/travel-credits

3. Echo Law’s website at www.echolaw.com.au/qantas

This class action relates to flight credits issued by Qantas to customers for flights that were scheduled to depart between 1 January 2020 and 1 November 2022 but were cancelled by Qantas (Cancelled Flights).

The class action alleges that Qantas breached its legal obligations by failing to provide customers with refunds for Cancelled Flights within a reasonable time and instead issued flight credits.

Earlier this year, the parties reached an agreement for Qantas to pay $105 million to settle the class action, without admission of any liability. The Proposed Settlement requires Court approval to be effective. The Court will decide whether to approve the settlement and its distribution to Group Members after you have had the opportunity to register to participate.

You are a Group Member in this class action, and eligible to receive a settlement payment, if:

1. you purchased for yourself or another person, or had purchased on your behalf, a ticket on a Cancelled Flight between 1 January 2020 and 1 November 2022;

2. you paid Qantas (or a travel agent) for the flight when the booking was made (either directly, or through a travel agent);

3. a flight credit was issued; and

4. you either used the flight credit, or held it for at least 30 days before receiving any refund.

Even if you have used the flight credit you were issued, or you have subsequently obtained a refund, you remain a Group Member and, if you meet the criteria above, are eligible to benefit from the Proposed Settlement.

Once you register, a determination of your eligibility to receive a settlement payment will be provided to you. This will occur in October 2026.

The solicitors on the record for this class action are from the law firm Echo Law. In this class action Echo Law is working together with another law firm, Piper Alderman, to advance group members’ claims.

CASL and Omni Bridgeway are jointly funding the class action against Qantas.

A class action is a process by which the claims of many people can be heard simultaneously in a single court proceeding.

You can read more about class actions on Echo Law’s website at https://www.echolaw.com.au/about-ca.

A class action is a proceeding that is brought by one or more persons on their own behalf and on behalf of a group of people (called group members) who have similar claims against another person or persons.

No, it does not. If you are an eligible group member and you want to receive a settlement payment under the Proposed Settlement, you must still register using the link and unique ID found in the Notice sent to you.

If you are an eligible group member and you want to receive a settlement payment under the Proposed Settlement, you must register before 4pm (AEST) on 2 October 2026 using the link and unique ID found in the Notice sent to you.

If you fail to register by this deadline, you will not receive any money that you may be entitled to.

In order to register, you will need to confirm that you paid Qantas (or a travel agent) for the relevant flights yourself, or are registering to receive a settlement payment on behalf of the person that paid for those flights.

If you did not pay for the relevant flights yourself, please provide this Notice to the person who did, so that they can register to receive a settlement payment with respect to the flight booking/s. Please be aware that this Notice and the Unique ID provides you with access to register your potential claims in the class action, including where your details were nominated as a primary point of contact for you and other passengers.

During registration, you will also be asked to provide relevant payment instructions. If you need to update your details in future, you will have a chance to do so.

Echo Law, the Applicant’s solicitors, may contact you to verify your registration and follow up on and / or request any outstanding information or documents.

If you have previously used different contact details for another flight booking/s the subject of this class action, you should also check if you have received a separate Notice at those other contact details.

You can find your unique ID to register for the Flight Credits Class Action against Qantas in the Notice sent to you by order of the Federal Court.

If you did not receive a Notice and do not have a unique ID, we’ll need to ask a few questions about your flight booking/s to verify your details against Qantas’ records. You can answer these questions in the registration portal.

The flight booking details shown to you when you register are those that are recorded against the contact information used to send your Notice to you, based on Qantas’ records.

Only the first flight on your flight booking is displayed when registering. For example, if your booking was for flights from Melbourne (MEL) to Sydney (SYD), then Sydney to Singapore (SIN), only the first flight, (MEL) to (SYD), will be shown.

If you have previously used different contact details for another flight booking/s the subject of this class action, or someone else was nominated as the primary point of contact for that booking, then you should check if a separate Notice has been received at those other contact details in order to register in respect of those flights.

Unless we directly ask you, we do not need any documents from you right now.

If you have received a direct request for documents, please follow the instructions given to you.

If you are an eligible group member and you want to receive a settlement payment under the Proposed Settlement, you must register before 4pm (AEST) on 2 October 2026 using the link and unique ID found in the Notice sent to you, or alternatively at verify.echolaw.com.au.

By 16 October 2026, eligible Group Members who have registered will receive an estimate of their settlement payment. This is an estimate only and the settlement payment registered eligible Group Members ultimately receive may differ from the estimate provided.

On 13 October 2026, the Court will be asked to approve the Proposed Settlement and its distribution to Group Members. The Court will only approve the settlement if it considers that the settlement is fair and reasonable and is in the interests of all Group Members. If the Proposed Settlement is not approved by the Court, the class action will continue and there will be no distribution of monies to Group Members unless and until this proceeding is resolved.

If the settlement is approved by the Court, all claims made by the Applicant and Group Members against Qantas will be dismissed with the settlement releasing Qantas from the claims brought by the Applicant and on behalf of Group Members (except those who choose to opt out) that were made or could have been made in this proceeding.

Only eligible Group Members who register will receive any settlement payment arising from the Proposed Settlement. Group Members who choose to do nothing or opt out will not receive any share of the settlement sum.

You must register before 4pm (AEST) on 2 October 2026 to receive any settlement payment.

Regardless of whether you register, if you have an outstanding COVID Credit for bookings up to and including 30 September 2021, you can request a cash refund from Qantas indefinitely.

Subject to further Court order, we anticipate that settlement payments will begin to be paid to eligible registered Group Members in late December 2026 at the earliest, but potentially not until some months after that time. Eligible registered Group Members will receive a remittance note after their payment is made.

If you do nothing and the Court approves the settlement, you will not receive any money, but you will be bound by the settlement. This means you will not be able to pursue your own individual claim against Qantas over the same issues as the class action.

Even if you do nothing in response to this Notice, if you have an outstanding COVID Credit for bookings up to and including 30 September 2021, you can request a cash refund from Qantas indefinitely.

Under the Proposed Settlement, Qantas has agreed to pay, without admission of any liability, $105 million to resolve the proceedings.

This settlement sum includes all costs associated with conducting this class action, including the applicant’s legal fees, the funders’ commission and the costs of administering the settlement. You will not pay any out-of-pocket legal costs to participate in the proposed settlement.

If the settlement is approved on the basis of the proposed Settlement Distribution Scheme, you will receive an amount calculated in accordance with a formula. This amount is referred to as your ‘settlement payment’.

Your settlement payment is not yet known and cannot be accurately estimated yet. You should note however that any payment that eligible registered Group Members will receive will be at least $50, being the minimum return determined under the proposed Settlement Distribution Scheme.

In many cases, the amount received by eligible registered Group Members will be higher, particularly in circumstances where they had multiple eligible bookings or experienced significant delays in receiving their refunds. How much you receive may be based on a number of factors, including: the number of eligible Group Members who register to participate in the settlement; the amount of the Applicant’s legal costs, disbursements and funding commission approved by the Court and the administration costs for distributing the settlement to Group Members; individual factors like the amount of money you paid for the flight/s and how long you held your flight credit/s.

Subject to further Court order, we currently anticipate that settlement payments will begin to be paid to eligible registered Group Members in late December 2026 at the earliest, but potentially not until some months after that time. Eligible registered Group Members will receive a remittance note after their payment is made.

We can’t start making payments until:

1. All eligible Group Members have had the opportunity to register;

2. The claims of eligible Group Members have been assessed; and

3. The Court has been able to hear and determine whether the proposed settlement is fair and reasonable. This will occur on 13 October 2026 when the Court will be asked to approve the Proposed Settlement and its distribution to Group Members.

If you have an outstanding COVID Credit (for bookings made up to and including 30 September 2021) you can request a cash refund from Qantas indefinitely, and your settlement payment is in addition to this refund.

If you register to participate in the settlement and are recorded as having an outstanding COVID Credit refund, we will seek your permission to provide your details to Qantas so that it can separately confirm whether the refund remains outstanding and, if so, make payment of that outstanding refund owed to you and/or contact you to make payment.

For bookings made after 30 September 2021 to 1 November 2022, if you had a flight credit that has not been used or refunded this will be factored into your settlement payment.

Flights that were scheduled to depart between 1 January 2020 and 1 November 2022 but were cancelled by Qantas are included in this class action.

You are a Group Member in this class action, and eligible to receive a settlement payment, if:

1. you purchased for yourself or another person, or had purchased on your behalf, a ticket on a Cancelled Flight between 1 January 2020 and 1 November 2022;

2. you paid Qantas (or a travel agent) for the flight when the booking was made (either directly, or through a travel agent);

3. a flight credit was issued; and

4. you either used the flight credit, or held it for at least 30 days before receiving any refund.

Even if you have used the flight credit you were issued, or you have subsequently obtained a refund, you remain a Group Member and, if you meet the criteria above, are eligible to benefit from the Proposed Settlement.

Even if you have subsequently obtained a refund, you remain a Group Member and, if you meet the criteria to be an eligible group member, are eligible to benefit from the Proposed Settlement.

This is because allegations are made in this class action that Group Members ought to have received a refund and not a flight credit for cancelled flights the subject of this class action, and that there were delays in paying refunds.

Even if you have used the flight credit you were issued you remain a Group Member and, if you meet the criteria to be an eligible group member, are eligible to benefit from the Proposed Settlement.

This is because allegations are made in this class action that Group Members ought to have received a refund and not a flight credit for cancelled flights, and that, where customers used their flight credit, that this was not the same as receiving a refund.

To be an eligible Group Member in this class action you must have suffered loss and damage arising from the allegations made in the class action.

The person who paid Qantas (or a travel agent) for tickets on a Cancelled Flight between 1 January 2020 and 1 November 2022 is the person who suffered loss and damage.

When you register, we will ask you to confirm your bank details. This is so that if you are an eligible Group Member you can receive a settlement payment.

We are asking eligible Group Members to provide their bank details during the registration process to ensure we have payment instructions once settlement payments are ready for processing, while also minimising the number of times they will need to visit the registration portal. Group Members need to provide their bank details to complete their registration.

If you are an eligible Group Member and you need to update your bank details, you will have the chance to do so once you receive a Notice of Estimated Distribution. This will occur after the registration deadline in October 2026. Before this point, we will not accept updated payment details by phone or email as a security measure.

You will not pay any out-of-pocket legal costs.

If the settlement is approved, the Applicant will ask the Court to approve certain deductions from the total settlement amount before payments are made to Group Members. These deductions will be shared proportionately by all registered Group Members and will only be made if the Court considers them fair and reasonable.

The Applicant’s litigation funders (CASL and Omni Bridgeway) will also seek an order that they be paid a commission from the settlement amount. Litigation funding enabled this class action to be brought without the Applicant or Group Members being required to pay any upfront legal costs or to bear the risk of an adverse costs order if the proceeding was unsuccessful.

Under the Applicant’s litigation funding agreement, the litigation funders:

1. indemnified the Applicant against any adverse costs;

2. paid (and remain responsible for paying) the legal costs and disbursements of conducting the class action; and

3. paid, in addition to the legal costs, other costs such as the provision of security for costs, for which no reimbursement is sought to be deducted from the settlement amount;

on the basis that the funders would only receive a return if the proceeding was successful.

The final deductions from the settlement amount may vary as those deductions are ultimately approved by the Court.

The deductions the Court will be asked to approve are:

1. Legal costs and disbursements prior to settlement — The reasonable legal costs and disbursements incurred by the Applicant up to 13 March 2026, estimated as $9.23 million (inclusive of GST).

2. Settlement approval and administration costs — The reasonable costs of seeking approval of the settlement from the Court, distributing Notices to potential Group Members, and administering the settlement scheme, including assessing claims and distributing settlement payments to Group Members currently estimated as $4.76 million (inclusive of GST). This amount will be partially offset by interest earned on the settlement amount prior to distribution. Please be aware that the Court has not yet formally appointed an administrator for the settlement scheme, such that these costs may change.

3. Litigation funding commission — A commission of between $25 – $26.25 million, being 25% of the settlement amount (adjusted based on the claims registered), to be paid to the litigation funders. The funding commission is intended to reflect the commercial risk the funders assumed, the duration and complexity of the proceeding, and to compensate them for funding the adverse costs indemnity they provided.

4. Applicant and Sample Group Member payments — Payments to the Applicant in the amount of $20,000 and to the four Sample Group Members in the amount of $5,000 each in recognition of the time and effort involved in representing Group Members in this class action.

All legal costs will be reviewed by an independent costs assessor, who will provide a report to the Court. No amount will be deducted from the settlement amount unless the Court approves it.

Based on the current estimates and including interest earned on the settlement sum prior to distribution, it is expected that approximately $68 million of the $105 million settlement (being about 65%) will be available for distribution to Group Members after these deductions, if approved by the Court.

If you are an authorised travel agent, you may receive a Notice because Qantas’ records show that you are the person who was nominated to be the primary point of contact for flight booking/s the subject of the Flight Credits Class Action against Qantas purchased by one or more of your customers through you.

Travel agents who booked for multiple customers and who wish to provide a copy of the Notice to their customers should not forward this Notice. Instead, travel agents should provide these customers with a copy of the Notice available on the Federal Court of Australia’s website, the Applicant’s solicitors’ website or Qantas’ website.

Your customers may also receive this Notice (if their contact information was provided to Qantas at the time the booking was made). Whether a separate copy of the Notice is received or not, you are encouraged to let your customers know that a Notice has been distributed so that they can consider their options and take steps to participate in the settlement.

Travel agents are not authorised to participate in the Proposed Settlement for and on behalf of their customers unless they have received authority by the relevant customer(s) to receive the settlement payment for them. Travel agents may be required to provide further information to confirm that any settlement payment received is returned to the relevant customer/s.

If you are the contact person for a corporate account, then that business or corporate entity is the Group Member eligible to receive a settlement payment. You can register to receive a settlement payment on behalf of the person or business that paid for the flight(s) if you have permission to do this and provide the relevant payment information for that business.

The proposed Settlement Distribution Scheme establishes the procedures for distributing the settlement sum to Eligible Group Members.

The proposed Settlement Distribution Scheme will be considered by the Court on 13 October 2026, when the Court will be asked to approve the Proposed Settlement and its distribution to Group Members. The Court will only approve the settlement and the Settlement Distribution Scheme if it considers that the settlement is fair and reasonable and is in the interests of all Group Members.

You can find more information in the proposed Settlement Distribution Scheme which (except for the confidential section) will be published on Echo Law’s website at www.echolaw.com.au/qantas from no later than 17 July 2026.

If you would like to receive a copy of the confidential section of the proposed Settlement Distribution Scheme, you can contact Echo Law after that date to request a copy on a confidential basis.

If you do not agree with and wish to object to the Proposed Settlement, including the way it is proposed to be distributed, you can complete the Objection Form and return it to the Federal Court registry before 4pm (AEST) 4 September 2026.

Even if you decide to object to the Proposed Settlement, you should still complete the steps to register. Otherwise, you will not receive a settlement payment if the Court approves the settlement and you are eligible.

If you do not wish to remain a group member, you also have the right to opt out of the class action. You should only opt out if you do not wish to participate in this class action or claim money from the proposed settlement.

If you wish to opt out, you must complete the Opt Out Form and return it to the Federal Court registry before 4pm (AEST) 4 September 2026.

If you opt out you will not be eligible to receive any settlement payment. You will maintain your legal rights to bring your own individual claim against Qantas, provided that you issue proceedings within the applicable time limit specific to your claim.

If you have permission to opt out on behalf of any other passengers or purchasers of your flight bookings covered by the class action, and those persons do not wish to participate in this class action, you must also name those persons on the form and confirm that you have permission to opt out on their behalf.

It is a good idea to seek legal advice before choosing to opt out.

The Applicant’s solicitors’ website includes copies of relevant Court documents setting out the claim that you can view, the proposed Settlement Distribution Scheme (except for a confidential section that you can request) and answers to a number of frequently asked questions.

Alternatively, you can seek your own independent legal advice or call Echo Law on 1800 571 241. We expect to receive a large volume of enquiries, and your call may first be directed to a voicemail service. Your call will be returned as soon as possible.

You should not contact the Court or Qantas in relation to this Notice or this class action. Qantas cannot provide you with legal advice or assist with any questions relating to the class action. All queries must be directed to Echo Law in the first instance. If you need further information to register your claim, Echo Law can assist you.

Under the proposed Settlement Distribution Scheme, the claim data (being the information obtained from Qantas about the flights cancelled that are the subject of this class action) is treated as final and binding.

In very limited circumstances, an eligible group member may be able to request an amendment to their claim data – whether the amendment is accepted is at the discretion of the scheme administrator. In this case, you will be asked to provide further documents.

Eligible Group Members who have registered will receive an estimate of their settlement payment. This is an estimate only and the settlement payment registered eligible Group Members ultimately receive may differ from the estimate provided.

This estimate will be sent to eligible Group Members in October 2026.

Under the proposed Settlement Distribution Scheme, the settlement payment each eligible Group Member is estimated to receive is calculated using a mathematical formula (which the Court will be asked to approve) based on the claim data provided to the Applicant.

If you believe that a substantial error has occurred while calculating your estimated distribution amount, you have 14 days from the date you receive that estimate to seek a review of the estimated distribution amount.

If your estimate has been calculated in accordance with the proposed Settlement Distribution Scheme and this is approved by the Court as fair and reasonable then no changes will be made to your distribution.

We confirm this is not a scam.

Given the alarming rise of online scams recently, we appreciate your cautiousness in receiving the Notice. However, it is important that you read the Notice carefully, as it may affect your legal rights.

You can confirm the legitimacy of the Notice by viewing it on:

• The Federal Court of Australia’s website, at https://www.fedcourt.gov.au/law-and-practice/class-actions/class-actions

• Qantas’ website, at https://www.qantas.com/en-au/book/flights/travel-credits

• Echo Law’s website at www.echolaw.com.au/qantas

Further, you can obtain copies of the relevant documents including the statement of claim, defence and orders permitting the distribution of this Notice, by:

• visiting Echo Law’s website;

• visiting the Federal Court of Australia’s website, and paying the appropriate inspection fee; and / or

• submitting an enquiry at register@echolaw.com.au.

For more information about the Class Action and the Notice, please visit Echo Law’s website or search “Flight Credits Class Action against Qantas” into your web browser.

This claim is in relation to Qantas flights, so unless you held a flight on a Qantas flight the subject of this Class Action, you cannot participate in this Proposed Settlement.

However, Echo Law is also advancing similar claims for customers who held tickets for cancelled Jetstar flights. For more information about that class action, please visit Echo Law’s website (www.echolaw.com.au/jetstar) or search “Jetstar Cancelled Flights Class Action” into your web browser.

If you have a question that has not been answered, you can email us at register@echolaw.com.au.

We expect to receive a large volume of enquiries. We may not respond individually to enquiries that are answered in the Notice, in these FAQs or on our website. Otherwise, we will respond to you as soon as we can.